Delivery Policy
Bloom & Send is a marketplace of independent local florists. Each shop delivers its own orders, so cutoff times, delivery areas and fees are set by the florist you order from and shown before you pay.
Delivery timing
Deliveries run in three windows chosen at checkout: 9:00 AM – 12:00 PM, 12:00 PM – 3:00 PM and 3:00 PM – 6:00 PM. Same-day delivery is available before the florist's daily cutoff; after it, the earliest available date rolls forward. Scheduled deliveries can be booked on any date the florist is open, not on vacation, and not already at capacity.
Delivery fees
Each florist sets a base delivery fee, and florists who map their service area by ZIP code can charge a different fee per zone. Express delivery is offered only by florists who set a rush fee. All fees are itemised at checkout.
Recipient unavailable, wrong addresses and failed attempts
Flowers need no signature: the driver leaves them in a safe, shaded spot or with a front desk where possible. Customers are responsible for address accuracy, including apartment, suite and gate codes. When a delivery cannot be completed the order is flagged as a delivery issue, the florist contacts you, and a second attempt or a replacement is arranged; any charge is agreed with you first.
Hotels, hospitals and funeral services
Hotels usually accept deliveries at the bell desk or concierge rather than the room door, so include the guest name exactly as booked. Hospitals need the patient name, facility and room or ward, and units such as ICU, oncology, transplant and maternity often restrict fresh flowers. Sympathy orders are timed to arrive before the service starts — include the service time and the name of the deceased.
Weather, florist cancellations and tracking
Extreme heat, storms and road closures can delay a delivery; florists reschedule rather than ruin an arrangement. If a florist declines or cancels an order you are not charged, and we point you to other shops that can deliver to the same address. Order statuses are Pending, Confirmed, Preparing, Ready for Delivery, Out for Delivery, Delivered, Delivery Issue, Declined, Cancelled and Refunded.