Our Freshness Guarantee
Every order is hand-made by an independent local florist. If an arrangement arrives damaged, wilted or materially different from what you ordered, we put it right.
What is covered
Damaged or heat-affected flowers, blooms that were not fresh on the day of delivery, wrong arrangements or sizes, missing add-ons, an incorrect card message, and substitutions that change the color story or value of what you bought. Natural variation between stems and normal aging after delivery are not defects.
How to claim
Report the problem within 24 hours of delivery by emailing hello@bloomandsend.com with your order number and a short description. We ask for one or two clear photos of the arrangement as it arrived, review the claim with the florist who made it, and confirm the outcome with you. Keep the arrangement in water until the claim is resolved.
What may not qualify
Claims reported more than 24 hours after delivery, normal aging and natural variation between stems, approved substitutions of equivalent value, arrangements kept out of water or in direct Las Vegas heat, deliveries affected by inaccurate delivery information, and delays caused by severe weather or hotel and hospital handling times.
Replacement, partial refund or refund
An approved claim is resolved with a replacement re-made by the same florist at no cost, a partial refund where most of the order was correct, or a full refund to the original payment method through Stripe. We confirm the outcome with you rather than promising one result in advance.