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Popular help topics

Delivery times and cutoffs

Same-day delivery depends on the florist's daily cutoff, shown on every product page. After the cutoff, checkout moves you to the next date that florist can deliver.

Delivery windows

Choose 9:00 AM – 12:00 PM, 12:00 PM – 3:00 PM or 3:00 PM – 6:00 PM at checkout. Windows are targets, not exact times.

Order tracking

We email you at each stage — Confirmed, Preparing, Out for Delivery and Delivered — and signed-in customers see the same live status under My Orders.

Flower substitutions

You choose at checkout whether the florist may substitute tastefully or should contact you first. Allowed substitutions keep the style, color palette and value of the arrangement.

Damaged or incorrect orders

The freshness guarantee covers damaged, wilted or materially incorrect arrangements. Email support within 24 hours of delivery with your order number and a photo for a replacement or refund.

Cancellations and changes

There is no self-service cancel button. Email hello@bloomandsend.com with your order number and we contact the florist; changes are possible until the arrangement is being made.

Questions for florists

Bloom & Send has no direct customer-to-florist messaging. Email hello@bloomandsend.com with your order number and we relay it to the shop.

Customer support

Support runs by email at hello@bloomandsend.com — or reply to any order email and it reaches the same team.