Privacy Policy

Bloom & Send is a marketplace, so an order involves both us and the independent florist who makes and delivers it. This policy explains what information we process, why, and who else sees it.

Information we process

Account details, saved delivery addresses, recipient information and card messages, order and payment references, reviews and any photos you upload, support communications, loyalty and referral information, florist business and payout-onboarding details, and usage data such as ZIP searches, device and browser information.

How we use it

Order fulfillment, account management, customer support, marketplace operations such as florist approval and payouts, fraud prevention and security, analytics to improve local coverage, and marketing email where you signed up.

Sharing

We do not sell personal information. Fulfilling florists receive only what they need to deliver the order. Stripe processes payments and florist payouts; hosting, database, email and geocoding providers support the platform. Information may also be shared where required by law.

Security, retention and your choices

Traffic is encrypted in transit, access to records is restricted per account, review photos are stored privately, and card data is handled by Stripe. You can update your profile, unsubscribe from marketing, ask for a copy of your information, or ask us to delete your account by emailing hello@bloomandsend.com. Specific retention periods and applicable statutory privacy rights are pending legal review and are not claimed here.